Delivery Options
We offer fast and reliable delivery across Auckland.
Free Same-Day Delivery is available for all orders over $70 within a 10KM radius of our Auckland store. To receive your order the same day, place it before 6PM. Orders placed after 6PM will be delivered the next day.
Orders below $70 within the 10KM range will be charged a standard flat rate and delivered the same day if placed before 6PM.
For addresses outside the 10KM range, orders are shipped via courier and typically arrive within 1–2 working days.
We’re committed to getting your groceries to you quickly and conveniently.
Exchange or Return of Goods
We accept returns of unopened and unused products within 14 days of delivery. If you need to return an item, please contact us at [your contact information] with your order number and reason for the return. Please note that perishable goods such as fresh meats and vegetables cannot be returned, and sale items are non-returnable.
FAQs
We offer standard and express delivery within New Zealand. Shipping costs are calculated at checkout based on your postcode and the weight of your order. Please note that these costs are estimated by the courier company and may sometimes be miscalculated. In such cases, the customer will be liable to pay the difference in the shipping price.
We accept returns of unopened and unused products within 14 days of delivery. If you need to return an item, please contact us at [your contact information] with your order number and reason for the return. Please note that perishable goods such as fresh meats and vegetables cannot be returned, and sale items are non-returnable.
If you have any questions or need assistance, please reach out to us at contact@koseli.conz or sales@koseli.co.nz. We are here to help and ensure you have a wonderful shopping experience with Koseli.
